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Educational Case Studies

CSCMP is pleased to publish original research papers in its ongoing series of case studies. They represent the most current research in the area of supply chain management issues. The papers are the best of both worlds in that they incorporate the works of academics and practitioners. The purpose of the academic case study is offer the student and instructor material that is relevant to current trends in supply chain management issues.

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To receive the teaching notes for each academic case study, you must be an academic and submit a written request on your university letterhead to: education@cscmp.org or fax +1 630.574.0537.

Case Study Listing
NEW - 2008 Procurement Contract Design Challenges at the Norwegian Railway Company Tim Coltman, Nidthida Perm-Ajchariyawong, and Timothy M. Devinney This case study shows how the static approach to contract design fails to deal with problems arising from flawed human biases; illustrates the benefits of a process-based approach that shows how firms can adjust contracts on an ongoing basis and evolve from complete to less complete forms of contract governance; and last, shows that the process mapping activities provide the catalyst for greater collaboration that is critical to new catering contract success.	Procurement Contract Design Challenges
NEW - 2008 Jim's Good Time Creams - Matthew Waller and Nirmal Devarajan The purpose of the case is to encourage analysis and discussion regarding the application of many fundamental logistics concepts to direct store delivery (DSD) as well as familiarizing the students with typical DSD business processes.	Jim's Good Time Creams
UPS Case � Remko van Hoek Dialog: The Evolution of the Logistics Function Bid Proposal This case examines the challenges faced, and lessons learned, by United Parcel Service as they made the transition to including 4PLs in their supply chain model.	UPS Case
easyInternet Café � David Menachof This case offers an examination of the operational and logistics challenges faced by service providers with multiple site locations and addresses the added complexity of managing franchisees. For: Advanced Undergraduate and Graduate Students.	easyInternet Café
CPFR at Texan Foods – Chad Autry The company has just completed an initial CPFR pilot with mixed results. Angela Preston, a senior inventory manager with experience in the retail industry prior to her current position, truly believes that with the right supplier, right products, and by adopting a process orientation to CPFR, the project will deliver significant benefit to the company. For: Advanced Undergraduate and Graduate Students.	CPFR Texan Foods

Older Case Study Listing
Alpargatas S.A. Dialog: The Evolution of the Logistics Function Bid Proposal The case study goes through the motions of the transformation of Alparagatas S.A.'.s central distribution operation into a true third party logistics company.	2000 Alpargatas Case - (110K) 2000 Alpargatas Spreadsheet
ATP Haulage Company Logistics Decisions for Restructuring This case study addresses the problems facing a road haulage company in a formerly centrally-planned economy as it goes through a re-appraisal of its role, and of its future emphases.	2000 ATP Haulage Case - (117K)
Baxter This case demonstrates how purchasing, traffic, and distribution functions have been affected by shifting regulatory regimes, emerging markets, competition, and the changing economics of the health industry.	1996 Baxter Case 1996 Baxter Exhibit
Coastal Logistics, Inc. Establishing Third Party Logistics Services This case reviews startup 3PL operations at Coastal Logistics, Inc. (CLI) a provider of logistics services to offshore petroleum platform operators in the gulf of Mexico, where usually each petroleum company provides its logistics services in-house.	1999 Coastal Logistics Case - (41K)
E-Business Study This case study examines the strategy of two significant total service providers that are taking completely different approaches to their development: 1) technology approach, represented by Electron Economy, a highly regarded start-up and 2) operations approach.	2001 E-Business Study - (42K) Figure 1, 3-6 Figure 2 E-Business Tables 1- 8
Ergonomics, Inc. Case Study Ergonomics, a $100 million dollar company, is currently developing a new office furniture product that is faced with major environmental production and sourcing issues.	1997 Ergonomics Case - (759K)
Guinness The case introduces the reader to co-managed inventory, as a stand-alone activity and as part of a wider efficiency consumer response program.	1998 Guinness Case - (1.74MB)
IKARUS IKARUS Vehicle Manufacturing Co., Ltd. This case study uncovers the effects that a transition to a market-oriented (rather than centrally-planned) national economy, the need for privatization of industry, and recovery from the collapse of the Communist bloc can have on day-to-day business at an automotive body and coach manufacturer.	1997 IKARUS Case - (1072K)
Jewel Box, The A Life Cycle Case Study	1996 The Jewel Box Case - (89K)
Marks & Spencer Study The case examines the events leading up to the retailer's fall from grace, it's management's efforts to put things right and the results of their endeavors.	2001 Marks & Spencer Case - (208K)
Saturn Case Study This case focuses on the transportation of finished vehicles from Saturn's Spring Hill, Tennessee assembly plant to Saturn retailers in the United States. The case provides insight into the delivery process, the objectives of the process stakeholders, and the performance of the current system.	1996 Saturn - (83K)
Schott Zeiss The case puts students in the position of senior managers at the Schott-Zeiss Group at the beginning of 1993 when management and the mechanics group discussed plans to implement a concept of consolidation of demand throughout their system of multiplant decentralized production and procurement.	1999 Schott-Zeiss Case - (106K)
SMART (Car) SMART (Car) and Smart Logistics A case study in designing and managing an innovative de-integrated supply chain.	2000 Smart Car - (133K)
Toyota Motor Expendable versus Returnable Shipping Containers at Toyota Motor Manufacturing, Indiana, Inc. This case illustrates the debate surrounding the decision to use expendable or returnable shipping containers at Toyota Motor Manufacturing Indiana.	2000 Toyota Case - (89K)
Toys "R" Us Japan Study The case describes the growth of Toys "R" Us (TRU) as the leading U.S. toy retailer to its international expansion and entry into Japan.	1996 Toys R Us Case - (83K)
Walls (China) Co., Ltd. Logistics Operations Startup This case reviews the business and cultural challenges faced in mid 1994 by Unilever's Walls (China) Co., Ltd., as it started manufacturing and selling ice cream in China.	1997 Walls China Case - (405K)