Meet a Member

February 2018 

Marcia Connors

Operational Excellence Manager
CSCMP Member for 3 Years

Education: Bachelor of Science in International Business, Northeastern University
Committees: DFW Roundtable Board member since 2012, current DFW RT President, and Young Professional Committee

When and why did you join CSCMP?
I joined CSCMP when I was a student at Northeastern University. I was fortunate to be nominated for a scholarship offered by the New England Roundtable. I found CSCMP to be an excellent source of industry information and networking opportunities.

What advice do you have for new CSCMP members on how they can maximize their membership value?
Your first step after joining CSCMP should be getting involved with your local roundtable. It is never too early to volunteer and have an active role or simply attend a couple of meetings. My best connections and experiences in CSCMP have originated from the local roundtables.

How did you get into supply chain management?
I majored in International Business and had to select a concentration, and supply chain was one of the options. At the time, I did not know much about supply chain, so I decided to choose it as a concentration to learn more about it. My first supply chain class was enough for me to decide it was the right fit.

Describe your job in a tweet (i.e. 140 characters or less)
Our role in operational excellence is process improvement. We lead continuous improvement initiatives for customers and Penske product lines.

What are your top three job responsibilities?

  1. Project identification and solution design
  2. Project management
  3. Data and process analysis

What is the biggest challenge you face on the job, and how are you managing it?
There are always multiple priorities and opportunities to improve; the challenge is determining where to start. When determining the projects we will work on next, we take into account the customer impact as well as the business need.

What technology, trends or disruptive forces do you see having the biggest impact on supply chains?
Even though e-commerce has been around for a while, companies are still struggling to meet customer demand. Companies will continue to innovate to implement the most efficient ways to deliver the product where and when the customer needs it.

If you were to start a company from scratch, what values would you build it on?
Integrity, perseverance and trustworthiness.

What are you proudest of?
My ability to adapt to different environments and continue to evolve as a supply chain professional. 

If you could interview anyone, who would it be and why?
Melinda Gates, because I admire her family values and commitment to helping communities and populations in need.

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