2014 Third Party Logistics Study
2014 Third Party Logistics Study
In the 2014 18th Annual Third Party Logistics Study by the Penn State University, survey results showed the continuing, positive overall nature of shipper-3PL relationships. Shippers agree that 3PLs provide new and innovative ways to improve logistics effectiveness, and that they are sufficiently agile and flexible to accommodate future business needs and challenges. Despite ongoing churn in shipper-3PL relationships, in general, shippers are increasing their use of outsourced logistics services, and shippers and 3PLs are now about equally satisfied (70% and 69%, respectively) with the openness, transparency and good communication in their relationships. As suggested in last year’s report, however, several ongoing factors are impacting progress toward the advanced end of the maturity model for shipper-3PL relationships. Our research also finds that 3PL IT capabilities are becoming increasingly important to shippers, and that the shipper satisfaction ratings are also increasing CODE-RES
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