GreenerOffice Delivery Service

This case was a finalist for the CSCMP 2012 Supply Chain Innovation Award.The GreenerOffice Delivery Service provides a winning solution that reduces Office Depot’s impact on the environment while reducing our supply chain operational costs. Prior to the project, Office Depot delivered most customer repack deliveries (daily average 26,229) in corrugate cartons with plastic dunnage (air pillows) and tape. The dunnage is needed to reduce crush factor of the carton that in turn protects the contents. Our innovation was to create an order delivery process in a recycled paper bag shipped in a reusable tote - thus requiring no corrugated cardboard, no dunnage, and little tape. Based on progress from National Roll Out in August 2011, we are tracking well towards a 12-month target of reducing cardboard materials by over 3.5 million pounds. The latter is equivalent to avoiding the use of over 3,000 tons of wood or the harvesting of 20,000 trees. We also estimate the savings in cardboard costs (net of depreciation of the plastic totes and cost of paper bags) to exceed $1.5 million annualized.Note:: Case study fees are nonrefundable.
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