Order Fulfillment and Customer Service - Video
The Definitive Guide to Order Fulfillment and Customer Service (available through FT Press) is an authoritative guide to planning, implementing, measuring, and optimizing world-class supply chain order fulfillment and customer service processes. This video provides an overview of concepts addressed in the book: Best practices for all facets of order fulfillment and customer service process management, from initial customer inquiry through post sales service and support. Other topics include customer order cycles to available-to-promise and supply chain RFID to global order capture networks.  
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