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High Tech & High Touch-Bridging the Gap for Customer Success

Logistics services providers are faced with finding a balance with technology and live customer service. The industry has become ripe with automation, however, you can’t automate complicated logistics processes and issues.
August 19, 2019
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How a Modern TMS Can Save Your Company 5-10% in Freight Cost

There’s no doubt that a state-of-the-art transportation management system (TMS) has a proven ROI. According to ARC Advisory Group research, TMS users can save an average of 5 to 10 percent of their freight spend.
May 13, 2019
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How Can a TMS Help You Manage Your LTL Spend?

In these uncertain times, knowing if my rates no matter the mode/service type are competitive or not is vital. Working with a company that has the real-time data, globally and for all modes/service types can drive an end result showing rate comparisons. By getting this information you are now positioned to work with your providers on go forward rates for the balance of the year and well into the next year. This benchmarking project can lower freight spend and potentially improve capacity and service. Dave Maddox, SVP Global Supply Chain Sales, nVision Global.
October 08, 2020
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How Contingency Labor Services Help Warehouses Struggling

It’s not news anymore that warehousing and logistics operations are struggling to attract, hire, and retain associates. It was a difficult task pre-COVID that’s become next to impossible in some regions of the country where multiple facilities are located in close proximity to each other. To help these warehousing operations catch up—and catch their breath—there is a solution: contingency labor services. This approach deploys teams of experienced associates and managers who help stabilize an operation by supporting rapid growth temporary needs, or seasonal volume. Engaging a contingency team, such as those provided by FHI, to augment an existing workforce allows an operation’s management to refocus and address other issues.
April 13, 2022
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How Customer Experience is Driving Supply Chain Innovation

Innovation and improving customer experience have become key points of discussion for all businesses.
November 09, 2018
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How drayage has evolved due to the pandemic

The coronavirus pandemic both created new problems and highlighted existing issues across the supply chain. This has been especially evident at the ports. Unrelenting port congestion - coupled with equipment shortages - has made importing goods an irritating headache at best and an expensive nightmare at worst. Navigating today's supply chain woes is not impossible, but it does require a new approach. Companies that have historically treated drayage and other inland transportation services as an afterthought will need to shift this mindset in order to survive in the current maritime environment.
May 09, 2022
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How Every Shipper Can Benefit From Modern Drop-and-Hook

Shippers and carriers love drop-and-hook freight for its speed and simplicity. In fact, the majority of US Fortune 500 shipments are sent through preloaded drop trailers. The challenge with drop has been one of scale. Traditional drop services are limited to specific lanes and regions, and when demand surges, they can't flex up to accommodate the additional volume. In 2017, Convoy Go became the first drop-and-hook service that let carriers of all sizes, including owner-operators, haul power-only loads. This unique, modern approach to drop offered shippers flexible, nationwide capacity with the reliability and quality they'd come to expect from asset-based carriers.
December 09, 2020
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How Process Automation Streamlines Transportation Management

Learn how implementing SAP Transportation Management and SAP Event Management helped United Sugars streamline its transportation business and achieve 90% process automation. Today, United Sugars is dedicated to on-time deliveries that meet or exceed customer expectations, as well as supporting other efficient business processes that save time and valuable resources. With distribution being a critical component, the company sought modern technology solutions to boost accuracy and speed up its shipments.
CSCMP
April 12, 2023
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How Transportation Companies Can Thrive With Blockchain

The transportation industry has a long history of resisting all but the most essential innovations. Transportation companies are realizing that the status quo is no longer sustainable.
September 17, 2018
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Human centric design

Attracting and retaining quality labor is one of the biggest supply chain challenges companies face today. The question is "what can or should we consider doing differently?". This position paper reflects on a number of ideas that companies can employ to help with this challenge.
March 03, 2021
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