CSCMP CHICAGO Presents:
Determining the Cost-to-Serve Customers
In order to make smart cost decisions, you first need to understand true customer profitability
TUESDAY, MAY 21, 2019
Please join the CSCMP Roundtable and West Monroe for an evening discussion around cost-to-serve!
Business leaders tend to believe they know what it costs to serve their customers. But few business leaders can answer questions such as: Do you price and align service levels accordingly? Can you isolate margins at the product level? How do the different regions you serve impact your bottom line?
With the uncertainty of a possible downturn, businesses today need to be prepared to make smart cost decisions – which starts with understanding profitability by customer. Our panel will discuss how they’ve tackled the complexities of getting to customer-level margin data. Specifically, they will cover:
• How to tackle data challenges
• Balancing customer demands and pricing constraints with profitability
• Real life examples – including how a local 5 billion-dollar company identified that the vast majority of profits came from only 3% of their customers.
Moderator: Laura Brizgis, West Monroe Partners
Laura Brizgis is a senior manager in West Monroe Partners’ Operations Excellence practice. She has over 10 years of experience delivering business transformations related to technology, supply chain, back-office operations, and data analytics for clients in the manufacturing, distribution, automotive, design, and retail industries.
Panel: To Be Announced
• 3:30 Networking
• 4-5 Panel Discussion
• 5-7 Happy Hour & Networking
West Monroe Partners
222 W. Adams, 11th Floor
Chicago, IL 60606
Free to CSCMP Members
Event Contact: Susie Bodnar firstname.lastname@example.org
All purchases are final. Registrations may be substituted up to seven days prior to the purchased event for another colleague or contact by contacting CSCMP Membership Services at +1 630-574-0985. The CSCMP Chicago Roundtable reserves the right to modify speakers, topics or venues at our full discretion. In the event that an event is cancelled, an exchange will be provided or a refund will be offered within seven business days.