SCPro^TM Fundamentals Certificate Program: Customer Service Operations

Customer service operations is woven into every aspect of the supply chain; therefore, customer satisfaction and customer retention are of paramount importance for every company. When properly implemented, customer service can be an enabling process and strategy to create customer satisfaction which, in turn, creates pleased and loyal customers. Maintaining these relationships is key for continued sales and repeat business. To provide customer satisfaction at every level, customer service should be embedded in the culture of the organization and needs to be the responsibility of every employee. This training track discusses the basics of customer service; sound communications; advice for dealing with challenging customers; the customer order and return processes (reverse logistics); jobs in customer service; and legal concerns.


Enroll in Customer Service Operations to:

• Understand customer service functions in a supply chain
• Define good customer service
• Explain how customer service can lead to customer satisfaction

Buy Now

Explore More SCPro^TM Fundamentals Courses

• Supply Chain Management Principles
• Transportation Operations
• Warehousing Operations
• Demand Planning
• Inventory Management
• Manufacturing & Service Operations
• Supply Management & Procurement

CSCMP Membership

CSCMP’s mission is to connect, educate and develop the world’s supply chain management professionals throughout their careers. No matter where you are in your career journey, CSCMP has the resources and network to help you achieve your goals.

CSCMP offers multiple membership options depending upon where you are in your career journey. Whether you are an individual or part of a corporate membership, a student or a veteran, we’ve got you covered. Choose the membership that’s right for you and tap into the resources and network of supply chain’s largest community today.

Become a CSCMP member today.