SCProTM Fundamentals Certificate Program: Customer Service Operations

Customer service operations is woven into every aspect of the supply chain; therefore, customer satisfaction and customer retention are of paramount importance for every company. When properly implemented, customer service can be an enabling process and strategy to create customer satisfaction which, in turn, creates pleased and loyal customers. Maintaining these relationships is key for continued sales and repeat business. To provide customer satisfaction at every level, customer service should be embedded in the culture of the organization and needs to be the responsibility of every employee. This training track discusses the basics of customer service; sound communications; advice for dealing with challenging customers; the customer order and return processes (reverse logistics); jobs in customer service; and legal concerns.

Enroll in Customer Service Operations to:

  • Understand customer service functions in a supply chain
  • Define good customer service
  • Explain how customer service can lead to customer satisfaction



Buy Now



Customer Service Operations

Learning Block 1: Customer Service Overview

  • Understand how customer service can lead to customer satisfaction
  • Differentiate key steps in the customer order process
  • Explain job roles
  • Interpret legal concerns
  • Recognize how service performance is measured
  • Remember several key technologies used in CRM
  • Implement the key aspects of maintaining and improving customer relationships

No content found

No content found

No content found

No content found

Explore More SCProTM Fundamentals Courses

CSCMP Membership

CSCMP’s mission is to connect, educate and develop the world’s supply chain management professionals throughout their careers. No matter where you are in your career journey, CSCMP has the resources and network to help you achieve your goals.

CSCMP offers multiple membership options depending upon where you are in your career journey. Whether you are an individual or part of a corporate membership, a student or a veteran, we’ve got you covered. Choose the membership that’s right for you and tap into the resources and network of supply chain’s largest community today.

Become a CSCMP member today.