Meet a Member

January 2019 

Jason Maddox

Education: BA Stetson University / MA University of Central Florida


Company/Title: DHL/Global IT Account Director

When and why did you join CSCMP?

I first joined back in the CLM days (and was active until 2004 when I moved to Belgium). After returning from Europe in 2013, I reactivated my membership. CLM & CSCMP offered/offer a good opportunity to network and engage with professionals outside my immediate professional (in-company) matrix. We all get wrapped up in our day to day fire-fighting, so CSCMP offers good exposure to what is happening in the wider 3PL & supply chain industry.


What advice do you have for new CSCMP members on how they can maximize their membership value?

Attend events and volunteer to work on your local roundtable board.


How did you get into supply chain management?

By accident (if I'm honest). While completing a MA degree in Orlando, I worked for UPS. That led to 3PL management roles with Ryder and later (more senior) global roles with DHL.


Describe your job in a tweet (i.e. 140 characters or less)

I translate business needs into build requirements, & manage the implementation of global projects for DHL's largest/most complex customers.


What are your top three job responsibilities?

  1. Translate customer needs into build requirements and steer large/complex (multi business unit) projects from kickoff to steady-state
  2. Help the top 100 customers navigate the DHL network (for projects/programs/problem resolution)
  3. Be the subject matter expert (go-to person) to identify existing appropriate solutions (or build new ones) for multiple sectors

What is the biggest challenge you face on the job, and how are you managing it?

Like most industries, doing more with less seems to have become the norm. I'm still working out how that's possible. The other challenge is competing resource demands and the need to manage different regional priorities of customers for global projects. I manage that by open & honest communication (best to be up front about any constraints because bad news does not improve with age).


What technology, trends or disruptive forces do you see having the biggest impact on supply chains?

There's a lot blockchain hype accompanied by empty whitepapers and fluff suggesting it will change the world - but ZERO substance. I was originally a skeptic (I still don't buy into bitcoin), but right now I am working on a real and live blockchain project. It holds promise, but the key is finding the right use case (a blockchain is not a silver bullet solution for every problem).


If you were to start a company from scratch, what values would you build it on?

A mix of cultures and backgrounds. Real respect for individuals and their contributions (not just words in a company mantra). Ownership and remit (real accountability and pride from individuals for what they deliver). And at least 2 of the 7 habits: Seek first to understand (then be understood) & Begin with the end in mind.


What are you proudest of?

Professionally, a real international career. Although I fell into logistics by accident, as a military brat I'd already been exposed to travel and life overseas. So, I'd always leaned toward something international. Living and working in Europe for 9 years was a great experience and a great benefit (most all of the work I do today is global).


If you could interview anyone, who would it be and why?

Interesting question. I studied History, so that's not an easy one (lots to choose from). Top of mind, I'd say George S. Patton & Erwin Rommel because I studied both. I'd ask them what they really thought of each other. Both were tank generals and both ran out of gas at one point outstripping their supply line(s).

Join CSCMP today and become a part of our global supply chain management community.

If you'd like to be featured in CSCMP's Meet a Member, please contact Nichole Mumford at

Past Featured Members

View past meet a member profiles