Staples Smart-Size Packaging

This copyrighted case* was a finalist for the CSCMP 2013 Supply Chain Innovation Award™.Sustainability has been labeled an “inescapable megatrend” by many experts and it is one of the top concerns for companies and individuals today. Waste reduction is a key pillar of sustainability improvement efforts, with packaging as a substantial component under consideration. As the second largest e-commerce fulfillment business in the world after Amazon, Staples ships millions of packages each year to customers through their U.S. e-commerce fulfillment centers. Looking for solutions to reduce packaging waste, Staples, in collaboration with Packsize International, implemented a “Smart-size Packaging Program” in 2012 that produces customized packaging tailored to each order. The result—a better customer experience AND improved supply chain sustainability and efficiency with every delivery order.Please note: Case study fees are nonrefundable.*© 2013 Council of Supply Chain Management Professionals (CSCMP). Permission is granted by CSCMP to duplicate case study materials for classroom use only to members of CSCMP who are designated by CSCMP as Educator Members. Case study materials may not be sold by any party other than CSCMP. Except as described in this paragraph, no part of the case study materials may be reproduced, stored in a retrieval system, or transmitted in any form by any means without written permission from CSCMP. The case materials may not be uploaded to any public server, online service, network, or bulletin board without prior permission from CSCMP.
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