Adelante SCM and BluJay Solutions, in partnership with the Council of Supply Chain Management Professionals (CSCMP), conducted an online
survey of supply chain and logistics professionals in March 2019. The research addressed several questions including: Will customer experience overtake price and product
as the No. 1 brand differentiator?
Which supply chain capabilities will be most important
in delivering an enhanced customer experience (CX)?
What factors are driving — and which ones are
inhibiting — supply chain innovation efforts?
How are companies exchanging data with trading
partners, and what is the quality of that data? Read the full report to find out the answers!