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2019 Supply Chain Market Research: Focus on Customer Service

Adelante SCM and BluJay Solutions, in partnership with the Council of Supply Chain Management Professionals (CSCMP), conducted an online survey of supply chain and logistics professionals in March 2019. The research addressed several questions including: Will customer experience overtake price and product as the No. 1 brand differentiator? Which supply chain capabilities will be most important in delivering an enhanced customer experience (CX)? What factors are driving — and which ones are inhibiting — supply chain innovation efforts? How are companies exchanging data with trading partners, and what is the quality of that data? Read the full report to find out the answers!
BluJay Solutions
October 01, 2019
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